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Have Game Retailers Stolen the Consumer's Voice?
May 23rd 2003, 21:16 CEST by Charles I went to Electronics Boutique today with the intention of buying Enter the Matrix. However, due to the mixed opinions I've been hearing from people around the crap (and elsewhere), I had reservations. So, before committing to a purchase, I inquired if they still accepted returns on opened games. Since EB has traditionally accepted returns even when other retailers did not, I was somewhat surprised to be told that they in fact, did not accept returns on opened games anymore. Now honestly, I wasn't that surprised. I'd heard through the grapevine that EB was cancelling this policy, which is why I made sure to ask first. But knowing that they actually did cancel it irked me. I don't like having that power taken away from me. In fact, despite that I can't remember ever actually returning a game I'd purchased, it downright angered me. Now, I'm not sure whether it's just a retailers being stupid thing, or if publishers have managed to make it difficult for the retailers to return merchandise. Normally in a retail channel, it's just a matter of returning the merchandise to the distributor, and waiting for a replacement. Usually in those cases, the maker of the item incurs the cost of the return. In games, the publisher just takes that cost out of the developer's cut, so that shitty games that end up with lots of returns directly cut in to the money the developer makes. Seems like a good system to me, developer makes shitty game, developer fucks themselves over. A crappy enough game would cut in to the money the publisher makes too. So it seems to me the blocking of returns is just a way for publishers and developers to release shit games with impunity. After all, there is absolutely nothing a consumer can do after they've purchased the game; they are stuck with whatever crap was packed in the box. It's no wonder publishers can continue to pump out junk games. If they put a small enough amount of money in to the development, even the random buys a title gets through a decent marketing campaign should be enough for them to make some amount of money. It's inconsequential if the game works properly or not. Now, I can understand the rationale behind not allowing returns of PC games. After all, with PC games, it's just a matter of installing the game, downloading the crack, and voila, you have the game and can return the original to the store. Console games, however, are a far different story. To do something like that with a console game requires a modded console, and most likely a dvd burner of some sort. Gamecube games, you can't even do that. GBA games, you'd need a flash linker. In most of these cases, the people who've already found themselves the means to pirate games will most likely just get it off the net without even bothering with a trip to the store. So is piracy really the issue? It's the most commonly quoted reason, but I don't really think it's the issue. Some people say it's because gamers will buy the game, play it, beat it, return it. I suppose that could be an issue. But it's easily handled. With a short enough grace time, and maybe a small restocking fee, it becomes easier for someone to go rent the game, play it, then return it. It also requires much less cash up front, and much less hassle. Also, it wouldn't be hard for the store to require your personal info when you want your money back (or even in store credit) to just make sure that you don't do it with every game you buy. Make it an inter-store database, and you cut out their ability to just run to a different EB to do it. But again, is this really that much of an issue? How many games can be completed in that time? How many people who really want to avoid buying a game, will buy it then go so much out of their way to return it, when there are plenty of other ways to avoid paying for it? It just seems to me that the whole charade of not allowing returns is done just so that the consumer is stuck with what they buy. It seems like a knee-jerk reaction to the output of an industry that tends to be subpar as often as not. And because of this, it allows the game industry to continue to produce junk, since there is no real action that a consumer can take to show that they don't like getting suckered in to buying shit. You can argue buyer beware, and say that the consumer's power is in not purchasing it to begin with. But in that case, they are losing sales from people who just don't want to be burned. As I stated to begin with, I want to buy Enter the Matrix. I'd buy it, I'd play it, and I'd most likely not return it, even if I had the ability. But considering that reviews of the game go out of their way to point out all the bugs and crashes, it's just a risk I'm not willing to take. So am I just spazzing? Or should we still be allowed to return games? |
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Topic: Have Game Retailers Stolen the Consumer's Voice?
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MDK2 was bitches and Charles' damned spinning sniper globes. You didn't miss much. I'm fighting terrorism by playing violent video games!
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I had a P2-350 and an ATI All-In-Wonder card at the time. The game wouldn't even load up. I read it wasn't as great as the original. *shrug* Ah. So you failed to read the requirements on the box. Good one! Of course, this is only a minor technicality, as even when "properly elected" into office, a politician has as much chance of not having gotten there via corrupt means as Dubya has of spelling racecar backwards. --UncleJeet |
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The first half of MDK2 was a lot of fun, the second half sucked. That about sums up the development, too. Heh. Of course, this is only a minor technicality, as even when "properly elected" into office, a politician has as much chance of not having gotten there via corrupt means as Dubya has of spelling racecar backwards. --UncleJeet |
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There is no excuse for not renting console games! Dooomo!
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I don't know of any place around here that rents PC games. And I just tried Enter the Matrix, so far it's fun except for the fucked up textures. oh my god, are you giving me cancer? stop it! stopitstopitstopit!
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Duality: Is not wanting to pay $22 a month an excuse? Voices tell me I'm the shit.
<Whisp> BJB is a troll. <Whisp> Troll I say! |
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Ah. So you failed to read the requirements on the box. Good one! Or I had the P3-600 / GeForce DDR at the time. I can't recall. Is someone taking it a bit too personal that I returned MDK 2? I didn't say I didn't like it. I wanted to play it. |
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Eric, would you take it personally if someone was ripping Jagged Alliance 2? We are OK in a misguided, sadist way.
We are OK in a disabled veteran's way. We are OK. |
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There is no excuse for not renting console games! Do You Ship Internationally? GameFly only ships to the 50 United States and the District of Columbia. We do not ship to Puerto Rico, Canada, or any other international destination. LOSE. Of course, this is only a minor technicality, as even when "properly elected" into office, a politician has as much chance of not having gotten there via corrupt means as Dubya has of spelling racecar backwards. --UncleJeet |
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Eric, would you take it personally if someone was ripping Jagged Alliance 2? People have. But I wasn't dissing MDK 2 remember. I thought Starfleet Academy was a turd. |
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There is no excuse for not renting console games! I've been renting (console) games more and more, and only buying the "special" games like Zelda. Another good way to get games (though not VERY new releases) is to buy them on ebay. Personally I don't really use ebay often but I have a friend who is one of those crazy ebay sellers/buyers that uses it almost every day, so I get my friend to buy and sell the games on my behalf (because its easier than trying to build up an ebay feedback rating of my own). Anyway, what I usually do is get my friend to buy the game, I play it, and when done my friend turns around and sells it back on ebay. You can pretty much always get about the same price you paid for it, so the game is essentially free, minus some minor ebay fees and shipping. Fairly often you can even make a profit, selling the game back for more than you paid for it. That's pretty cool. I was trendy before it was trendy.
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Surely the No Returns policy doesn't affect your statutory rights, namely the right to return something if it's 'not fit for the purpose required'? I've only returned one game, and that was because the sound didn't work. I futzed around with it for a while, downloaded new drivers, and then gave up on it, brought it back and got my cash back. I'd have pulled a Jeet in HMV if they hadn't let me get my cash. Here, you're not required to accept store credit, or another copy of the product. I'm assuming it's the same in the States, and your rights as a consumer shouldn't be abrogated purely because of piracy fears. Like YF said, a PC isn't the same as a console game or a music CD - there's always a chance that it just won't work. In short, fuck 'em. |
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BobJustCheapskate Is not wanting to pay $22 a month an excuse? No. Fuck you. Dooomo!
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Well, it comes down to if the store wants your business or not. I had accidently bought the pan & scan version of the Jurassic Park boxset and A&B exchanged it for the widescreen edition without questions despite the fact I had opened the DVDs already. From what I read about Best Buy, I'm glad it's not up here. |
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For me it isn't a content matter, it is a matter of suitability of the game code to run on my system. This quote is from YF but the feeling seems a prevelant one on here. I think the content is just as suspect as the function of a product. When I buy a CD, movie or game I'm buying it for the content, not it's technical facets. Yes it does have to work, products not working is probably the biggest cause of returns and perhaps the most accepted by retailers and manufacturers, but if the content sucks I think it's a pefectly valid reason to return it. It is the only way to keep crappy content from being made, and in the case of movies, music and games it is the content you pay for, and the quality of the content matters just as much as the quality of the technology that drives that content. It's a Steve Buscemi vibe.
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What far-flung land of majik and faeries does bloo live in? I am a celebration of the english language.
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It's somewhat reasonable for stores to not accept returns on unopened merchandise. It's very trendy of late to open the package, remove the goods, stuff some rocks back in, and re-shrink wrap the package. Just imagine the fun at the return counter when a legitimate buyer comes storming back in. The trouble is that the majority of computer game users are asocial, amoral reprobates. I'm not surprised at all to hear that the return policies have all been sacked. What's the point? You want to buy a console game? Rent it first. You want to buy a PC game? Warez it first. If you're fool enough to buy that stuff sight unseen, meh, live with it. Caveat emptor, baby! I would prefer that things were not this way, but they are. Learn to swim, Charles. "Yeah... wow, that sounds like a really good deal."
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Another good way to get games (though not VERY new releases) is to buy them on ebay. This is what I do with 95% of the game si buy. I actually and up keeping only 1 or 2 of the PC games I buy, and sell the rest on eBay. The last game I sold was Freelancer, and I actually ended up making about $3 more than I paid after getting a good price at Best Buy. I think the last PC game I bought and still own is UT2K3, and before that MOHAA. It's a great plan if you don't replay games very often. He sets off my Claydar.
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#43 jafd It's somewhat reasonable for stores to not accept returns on unopened merchandise. It's very trendy of late to open the package, remove the goods, stuff some rocks back in, and re-shrink wrap the package. That's why when we got returns of unopened items, we opened them up. I'm surprised you wouldn't have thought of that solution before posting. We are OK in a misguided, sadist way.
We are OK in a disabled veteran's way. We are OK. |
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Sure that is a solution. So is having special shrink wrap that can't easily be duplicated. However, those solutions sound like work. And entirely too much of it. "Yeah... wow, that sounds like a really good deal."
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Now all Sony needs to do is sucker publishers into buying their latest version of CD copy protection that works by preventing the CD from being read by anything, and nobody will buy PC games anymore. I got bit by a "copy protected" CD just last week. Not sure who is responsible, as the only lable mentioned is Nuclear Blast. By copy protected I of course mean that it won't play in my computer, and since I don't have a stereo it is effectively useless to me. I had to download the mp3s in order to play it (as a CD) on my computer. At that point, I'm starting to question whether it's worth it to buy CDs at all. |
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It's not. It's a Steve Buscemi vibe.
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I tried to get a refund from DisneyWorld after being rejected from the cool rides.. Ok, so I'm a midget, but I have every right to enjoy Mr. Toads Wild Ride like all you skytouchers! Down with Disney! |
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Is their a site that you can buy songs on a per song basis like iTunes, but works with windows? Last time I checked they where all at a monthly rate and you couldn't burn to cd. He sets off my Claydar.
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#46 jafd Sure that is a solution. So is having special shrink wrap that can't easily be duplicated. However, those solutions sound like work. And entirely too much of it. It is too much work to open up the box and verify the contents? You really do lead a lazy life. We are OK in a misguided, sadist way.
We are OK in a disabled veteran's way. We are OK. |
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Bailey, What far-flung land of majik and faeries does bloo live in? Maybe if it wasn't for the constant, driving rain and the tech sector slowdown, this would be heaven. Usually, anything like a No Returns policy has to have small print saying that it doesn't affect your statutory rights. If it doesn't work, you shouldn't have to pay for it, and I'd be more than prepared to make a nuisance of myself to get my money back on a non-working product. Computer game shops have to take a little more on trust, but I always thought that was the point of the return policy. The Simpsons said it best: Marge: Maybe we can use it once, and then return it. Homer: C'mon, Marge, we're not talking about a toothbrush here! |
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I got bit by a "copy protected" CD just last week. Not sure who is responsible, as the only lable mentioned is Nuclear Blast. Which album? Of course, this is only a minor technicality, as even when "properly elected" into office, a politician has as much chance of not having gotten there via corrupt means as Dubya has of spelling racecar backwards. --UncleJeet |
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#51 Greg It is too much work to open up the box and verify the contents? You really do lead a lazy life. When you multiply that process by EVERY SINGLE RETURN, yeah, it is too much work. If it really were cost-effective to have a no-questions-asked policy still, don't you think that at least one retailer would continue to do it?It's not a question of laziness, it is a question of profit. Exactly why should software retailers bend over backwards to service the customers? Great swaths of them are only legally superior to pond scum and the users that are intelligent have moved on to the other available alternatives. For the most part. I don't really see your point here, Greg; are you just being sarky? "Yeah... wow, that sounds like a really good deal."
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#50 jjohnsen Is their a site that you can buy songs on a per song basis like iTunes, but works with windows? Last time I checked they where all at a monthly rate and you couldn't burn to cd. A friend told me about PureTunes where you can pay $9.99 to purchase as many songs as you can download for 48 hours. I haven't tried it yet, so I'm uncertain how well it works or what's available. Funk. When the great lord passes, the wise peasant bows deeply and silently farts ~Ethiopian Proverb
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Charles, Stratovarius - Elements part 1 Pretty sure it was an import. |
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Bloo: Yeah, your rights as a consumer should apply if it won't run for technical reasons. "As long as I've got my health, and my millions of dollars and my gold house and my rocket car, I don't need anything else."
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Normally I grab a no-CD fix for whatever game I've purchased but in the case of Raven Shield, I didn't, for some reason. Then the 1.2 patch came out and the game kept asking me to insert the CD despite the fact that the CD was clearly already inserted. This forced me to get the no-CD fix, after which the game worked fine. I wonder how many people are being driven toward piracy because of issues like this (the irony being that these issues arise because of publishers trying to thwart piracy)? I always liked EB because the generous return policy was a nice security blanket. I only ever took advantage of it once, way back in 1996 when I returned Terminator: SkyNET. At the time I had been playing a ton o' Duke 3D over modem with a local friend and a sticker on the SkyNET box promised modem multiplayer support. It turned out that this DOS title would only support modem games if you used Win95's utterly craptastic dial-up networking in some kind of ad-hoc configuration that no sane mortal could ever get working properly. I took the game back, pointed this out and exchanged it for a different game of the same value. That would be impossible to do today. Combined with their "premium" pricing (Vice City $69.99 vs. local shop selling it for $54.99), EB is pretty much useless now. Piracy and copying is a legitimate concern for publishers. I don't think anyone would deny it's a problem. But keeping people from returning games is not an answer. For me, I only buy games that I have demo'd first or that are sequels that I do not have qualms about, quality-wise (like VC), so I don't worry about returns, really. But it also means that I'll make far fewer impulse buys, too, because I don't want to get stuck with a buggy game that won't run or run properly. "I don't bemoan the great paste" - LPMiller
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jafd: You think that there is a high rate of return? That the Gamestop down the street would be unable to do business because of all the returns? I don't think it would be as high as you are guessing. You are completely right, the reason they don't have the policy anymore is due to profit. Or they think it will be profit. But if you stop doing business with a store because of their return policy, how do they get profit from that? I'm not saying that it isn't a legitimate policy, but I think in the long run having a shitty (for the customer) return policy will do more harm to a store than a decent return policy. We are OK in a misguided, sadist way.
We are OK in a disabled veteran's way. We are OK. |
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I got multiplayer Skynet to work....and I'm substantially stupid. I'm fighting terrorism by playing violent video games!
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I'm glad I didn't buy Enter the Matrix. Good god, what an awful game. I take it the graphics aren't supposed to look like this?. I've tried every setting on the options, but none seem to work. oh my god, are you giving me cancer? stop it! stopitstopitstopit!
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I'm not saying that it isn't a legitimate policy, but I think in the long run having a shitty (for the customer) return policy will do more harm to a store than a decent return policy. I agree, except for when every other store in town has the same policy. I'm fighting terrorism by playing violent video games!
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I saw some people play Enter the Matrix at a LAN party last sunday. It looked slightly above average and from what I heard the gameplay is nice, even though the camera sucks. it looks like a clone between Fighting Force and Max Payne. That goes for gameplay as well as graphics. "What kind of hopelessly superficial society do we live in where a guy can't have a little explosive diarrhea in public without losing the love of his life?"
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#59 Greg You think that there is a high rate of return? Well, not any more, there isn't!But if you stop doing business with a store because of their return policy, how do they get profit from that? I seriously doubt that any of the big retailers are thinking about brick-and-mortal software sales as any kind of long-term business. Online distribution is still a ways away, for sure, but it is coming, and coming strong, no doubt about it.I don't know for sure, but it seems likely to me that every largish offline retailer is owned by a company with ties to another company that sells online. It's totally in their interests to drive you out of the store and onto the Internet. It isn't as though gaming is a niche industry that needs to be coddled in order for it to grow. It's big time stuff now. They know that the junkys will get their smack, somehow, somewhere. The days of offering candy and chocolates to the buyer to get them into the store are done and dead. I'm not saying that it isn't a legitimate policy, but I think in the long run having a shitty (for the customer) return policy will do more harm to a store than a decent return policy. Well, there's the rub right there: you are assuming that They do not want to harm the stores. I am sure that they would like to dump the whole stupid mess (or, leave it totally in the more than capable hands of X-Mart, et. al.) and find more profitable distribution methods.And if we do get to the point where the only place to walk into a physcial store and put down physical cash and emerge with a physical box, is one of those super mega retailers, then the no-return policy makes even more sense. It's just too much fucking work. "Okay sir; now we can't take returns on opened computer software. Oh, you're returning something unopened? Okay now just wait right there while I open it to make sure you're not some kind of fucking thief." Durr, bluh. And on top of all that, I think you're just plain wrong. If having a decent return policy is such a great idea, why did Egghead go bankrupt? Why aren't the retailers of today falling over each other in a rush to promote how their return policy is better than the other guys'? "Yeah... wow, that sounds like a really good deal."
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If what jafd talks about really is such an issue, surely it would be hell for companies to use DVD style keep cases. Dooomo!
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I seriously doubt that any of the big retailers are thinking about brick-and-mortal software sales as any kind of long-term business. Online distribution is still a ways away, for sure, but it is coming, and coming strong, no doubt about it. The retailers and the publishers will do everything in their power to stop online distribution from taking hold. As an example you have Valve. They've got a super hot game coming soon and also they are working towards a decent online distribution technology. If it were ready for prime time (in terms of both the technical aspects and consumer adoption) what need would they have for either Activision or Best Buy? Absolutely none. As much shit as the RIAA gets for dragging its heels on music, the game industry distributors and pure publishers (those without internal development) have a lot more to lose than the RIAA ever did, since the content creators are also in the best position to build the technical infrastructure for distribution. I was trendy before it was trendy.
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what need would they have for either Activision or Best Buy? Absolutely none. I find it unlikely they'll idiotproof the system enough. Also: People like paying in cash. That and the fact that not everyone will be able to download two or three cds worth of gamedata. No one's gonna do it when they expect to sell a bajillion copies. Of course, this is only a minor technicality, as even when "properly elected" into office, a politician has as much chance of not having gotten there via corrupt means as Dubya has of spelling racecar backwards. --UncleJeet |
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#67 Charles That and the fact that not everyone will be able to download two or three cds worth of gamedata. When I said "online distribution" I was including online ordering and traditional mailing in that category.It is my thought that the number of users who don't have a net connection, or a mailing address, or the foresight to pre-order, is substantially low. It is also my thought that They would rather have you go rent a copy, than sell you one, if you absolutely have to have the game RIGHT NOW. Truly 100% online distribution won't come for years and years, if ever. It doesn't have to, in this context; the software specialty stores are already fading away. In fact, can anyone name any one of them that doesn't have a WWW presence? "Yeah... wow, that sounds like a really good deal."
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#64 jafd #59 Greg You think that there is a high rate of return? Well, not any more, there isn't!There wasn't when we had the liberal return policy, either. But if you stop doing business with a store because of their return policy, how do they get profit from that? I seriously doubt that any of the big retailers are thinking about brick-and-mortal software sales as any kind of long-term business. Online distribution is still a ways away, for sure, but it is coming, and coming strong, no doubt about it.If that is the case then why are Gamestops popping up like bunnies on a warm spring morning? You can counter that they are buying the stores to close them, but I haven't seen that. Just the opposite, in fact. I don't know for sure, but it seems likely to me that every largish offline retailer is owned by a company with ties to another company that sells online. It's totally in their interests to drive you out of the store and onto the Internet. It isn't as though gaming is a niche industry that needs to be coddled in order for it to grow. It's big time stuff now. They know that the junkys will get their smack, somehow, somewhere. The days of offering candy and chocolates to the buyer to get them into the store are done and dead. If I know that EB runs an online site called EBGames.com, you can be sure that if I have a beef with EB that I'll be the first one to preorder that new whiz bang game from EBGames.com. Durr, bluh, I'm stupid and I can't make a connection between the two. Loyalties and grudges don't mysteriously disappear because I'm now interacting with the company over the ether. And if we do get to the point where the only place to walk into a physcial store and put down physical cash and emerge with a physical box, is one of those super mega retailers, then the no-return policy makes even more sense. It's just too much fucking work. "Okay sir; now we can't take returns on opened computer software. Oh, you're returning something unopened? Okay now just wait right there while I open it to make sure you're not some kind of fucking thief." Durr, bluh. You've said the same thing again without actually backing up the argument. Didn't I say that is how we handled returns? At least add something to it, like the scale is more massive or whatever. But "too much fucking work" is a lazy cop-out. And on top of all that, I think you're just plain wrong. If having a decent return policy is such a great idea, why did Egghead go bankrupt? Why aren't the retailers of today falling over each other in a rush to promote how their return policy is better than the other guys'? I thought Egghead went bankrupt because your friend would throw product into the garbage for you to grab at night. :) Actually I have no idea. I've only ever been to an Egghead a handful of times. Maybe it was the poor location it was at. And the answer to the last question is simple: they all have essentially the same policy. We are OK in a misguided, sadist way.
We are OK in a disabled veteran's way. We are OK. |
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re: #69 Greg You basically don't know what you're talking about and now I am done with this conversation. At least add something to it, like the scale is more massive or whatever. But "too much fucking work" is a lazy cop-out. Lazy? Like I said, you have no idea. Like I also said, the scale is more massive and it is too much fucking work.Publishers don't even care enough about their customers to make sure that they are shipping functional product. You honestly expect them to care enough about their customers to allow returns? For the love of Christ, why would they? Just ignore my rhetorical questions. I'm wrong and you're right. All these retailers are just shooting themselves in the foot by not giving Joe Compaq a pass every time he fails to do his homework and buys shit slapped in a box. "Yeah... wow, that sounds like a really good deal."
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And on top of all that, I think you're just plain wrong. If having a decent return policy is such a great idea, why did Egghead go bankrupt? Why aren't the retailers of today falling over each other in a rush to promote how their return policy is better than the other guys'? Eggheads bankruptcy had nothing to do with their return policy and everything to do with a poorly managed move to being an online ONLY retailer. Part of that was EB, Best Buy and Compusa, and at the time Computer City, were killing them at B&M stores because Egghead almost always charged too much. I believe I can fly......urk.
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You basically don't know what you're talking about and now I am done with this conversation. From what little I've read in this shit-throwing contest is that Greg actually worked for a software retailer. You so far have been talking out your ass. oh my god, are you giving me cancer? stop it! stopitstopitstopit!
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#71 LPMiller were killing them at B&M stores because Egghead almost always charged too much. Absolutely. They charged much more than nearly everyone else at the time. Their justification? They were worth it, because of their return policy and their in-store demoing. And they were, sure, until the online space started getting bigger. But they were taking it in the shorts even before their abysmal foray into the WWW took place; people would come to Egghead, have tons of shit demoed for them, and then either a) leave the store and go buy it someplace else on the cheap or b) buy it, copy it, return it. Sure you can set up a big database of customers but it is too much fucking work. The people who are trying to game the system will just swap around with their buddies or go from store to store or, in Texas, have a big shouting match at the counter. And then you end up alienating all the other customers anyway, they're all "Hey why are you treating me like a thief, I'm just trying to sell you back the same shit you sold me." Blah blah blah.#72 Squeaky From what little I've read in this shit-throwing contest is that Greg actually worked for a software retailer. You so far have been talking out your ass. I actually worked in a large boot that had been converted into a house for wayward children, so, I guess you're right. Thank you for your insight."Yeah... wow, that sounds like a really good deal."
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I picked up vice city for $36.99 from Target. You should be able to return games when they dont work on your pc, say because of some inane use of safedisk which causes your perfectly good cdrom to not read the disk when its inserted or say when it causes the disk to be read almost continually bogging the game down. Course, no games we know of released recently would have had that problem, would they.... Do not go gently into that good night.
Old age should burn and rage at the close of day. Rage, rage against the dying of the light. |
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#74 Darkseid-D You should be able to return games when they dont work on your pc, Then, you just get a neverending parade of nitwits who say "But, but, it doesn't work on my system! Now, please give me back the money, you know, money, the very lifeblood of your existence. Yeah, just reach into the till and hand it over, thanks. That's what your job is, right? To give me money?"I think the moral to this story is that retailers owe you nothing. Motherfucking EOT! "Yeah... wow, that sounds like a really good deal."
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Jafd, I highly doubt people copying stuff and returning it had anywhere near the same effect as people buying elsewhere because of the price. There aren't that many people who would go to that kind of trouble, because if they really wanted to warez it the game is on the net long before it gets to stores. However, a lot of people are savvy enough to know that one store has good staff, and another store has good prices. When you're selling the exact same item as everybody else, charging more is suicide no matter what level of service you offer. |
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